Frequently Asked Questions

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Your security is one of our highest priorities. If you believe you've received a suspicious email, message, payment request, or have encountered someone impersonating Starlit Travel Guide or one of our advisors, please report it immediately.

Email: [email protected]

This is the only official email address authorized to investigate fraud, scams, impersonation, and security incidents within the Starlit Network.

All reports are protected and managed through A.P.E.X. Secure Services, a Starlit Brands company dedicated to fraud prevention and security.

When collecting payment or other sensitive information, Starlit Travel Guide will only use the following method:

• Communication from [email protected]
• A secure Fora payment page (secure.fora.travel)

We will never ask you to send:

• Credit or debit card numbers by email, text message, or social media.
• Passwords or one-time verification codes.
• Payment through unofficial links or unknown third-party websites.

If you receive a payment request from any other email address or website claiming to represent Starlit Travel Guide, do not submit your information. Instead, report it immediately to [email protected] so our security team can investigate.

If you're ever unsure whether a message is legitimate, please contact us before providing any personal or financial information.